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1. Introduction
1.1 We understand that the privacy of your personal
details, and the security of your
transactions with us, is of paramount importance to
you. Nanokote has therefore adopted data
protection policies with respect to your privacy and
security. Nanokote's Privacy Policy sets
out the rules we will abide by when dealing with
personal information we collect from
individuals in the course of our business. We have
based our policy upon the Internet
Industry of Australia's (IIA) draft Privacy Code of
Practice, which adopts internationally
recognised Privacy protection standards (such as the
'Safe Harbour' principles required by
most European countries). The IIA Code also covers
the requirements of the new Australian
Privacy legislation.
1.2 Should you wish to contact us in relation to
Privacy, please email us at
nanokote@nanokote.com.au.
1.3 We may make alterations or additions to this
policy from time to time. Should we do so,
we will update the policy on our web site. We
require that all our customers agree to abide by
our Privacy policy as part of our terms of trade.
This policy also applies to users of our web
site who are not customers of Nanokote.
1.4 Please note that we cannot and do not assume any
responsibility for the privacy or
security practices of any other web sites which you
may be able to access through our site, or
for our customers' level of compliance with our
code.
2. What Information Do We
Collect?
Nanokote collects different information about you at
different times. There are 4 broad
categories of information that we collect from you:
2.1 Information we require to supply our services.
When you first sign up or contract with Nanokote for
our services, or when you make
an inquiry about our services, we request
information such as your name, address,
telephone number, domain name, email details of your
primary and secondary
contacts, credit card details (if you are paying
online). We may also ask for your age
and gender.
We may also monitor and/or record telephone
conversations with you from time to
time in order to train staff and to improve our
service to you.
2.2 Non personally identifying information.
In addition to the information you specifically
provide above, Nanokote operates
statistics gathering software on its web site to
collect information about the number of
visitors coming to the site. No identifying
information is collected by this software.
The software records the IP address of the visitor
only. We use this information to
improve our own technical structure and performance,
and to determine which areas
of our web site are most popular.
We also use 'cookies'. Cookies are pieces of
information that a web site can transfer to
an individual's computer in order to allow that web
site to store information about
user preferences. We use cookies which expire once
the visitor leaves our web site.
Cookies are used to collect session ID's. It is
possible to adjust your Internet browser
to refuse cookies, but you may find that this
reduces the functionality of this site.
3. How Do We Use Personal
Information We Have Collected?
3.1 We may use your personal information to:
contact you in relation to upgrading your use of our
services, special offers (from us,
or on behalf of third parties), with newsletters,
surveys, and individual service audits.
We may give extracts of our customer lists
containing personal information to third
party contractors to do this on our behalf. We will
ensure that those contractors are
bound to protect your personal information to the
same standard that we are.
identify the source of new customers to Nanokote;
monitor and address complaints, other feedback, and
to resolve disputes;
in the case of credit cards, to bill you for
services;
in the case of ABNs, to verify your identity;
maintain a technical and account history of your
dealings with us, and to re-establish
your account with us where you rejoin as a customer
within 6 months after having
terminated your account;
monitor your compliance with our other terms and
conditions of supply;
3.2 We will treat all information we collect from
you as strictly confidential. Nanokote does
not rent or lease its customer lists to third
parties. We will not reveal, disclose, sell,
distribute,
rent, licence, share or pass onto any third party
(other than those who are contracted or supply
services to Nanokote including of spam filter
operators) any personal information that you
may have provided to us unless we have your express
consent to do so, other than in the
circumstances set out in the next paragraph.
3.3 We will disclose your personal information,
without notice or your consent, only:
if we are required to do so by law or in the good
faith belief that such action is
necessary to conform with the laws, applicable code
of conduct or legal process
served on us in relation to our business or web
site;
to protect and defend the rights or property of
Nanokote;
if we consider it necessary to do so in order to
enforce or apply the terms of any of
our agreements with you;
to contractors providing licensed collections
services, credit card payment processing
and CRM services, who comply with our privacy and
security policies;
if we sell our business or part of it; and
in extreme circumstances, to protect the personal
safety of users of Nanokote's
services, its web site, our staff or the public.
4. Security
4.1 Nanokote has implemented security features to
protect your personal information from unauthorised
access. We maintain our servers in a controlled,
secured environment. Only staff who need to have
access to your personal information in order to
perform their job function are authorised to access
the database. Constant changes to the Internet and
technology mean that we cannot guarantee that data
transmission will be 100% secure, or safe from
attack by unauthorised intruders.
5. Children's Privacy
Nanokote does not knowingly collect, use or market
any information to children without seeking parental
or a guardian's consent. We also urge you to
familiarise yourself with your legal
responsibilities with regard to children and the
Internet.
6. Complaints
If you have a complaint about any aspect of our
Privacy procedures, please contact us on nanokote@nanokote.com.au.
We will deal promptly with your complaint. If we
cannot resolve the complaint to your satisfaction
within a reasonable time, you or we may refer the
complaint to the Privacy Commissioner. |
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